Rewards Matter to Consumers, But Usage Lags Behind Expectations
loyalty program engagement

Rewards Matter to Consumers, But Usage Lags Behind Expectations

There is a peculiar disconnect happening in the world of customer loyalty. On one hand, shoppers are vocal about wanting better rewards and exclusive perks. On the other hand, a…

Continue ReadingRewards Matter to Consumers, But Usage Lags Behind Expectations
Netflix Forgot to Adore Its Core Customers
brand loyalty

Netflix Forgot to Adore Its Core Customers

It is a marketing principle so obvious that it hurts. Yet, brands with all the data and brainpower in the world keep tripping over it. The principle is simple: adore…

Continue ReadingNetflix Forgot to Adore Its Core Customers